Tours Privacy Policy

01Who this policy is for

This policy covers guests who send a tour request to, or join a trip with, TravelBuddyPH Tours. It's separate from the privacy policy of the TravelBuddy app.

02What we collect

• Your name and contact details: email address, mobile number, or Facebook or Messenger account.
• Trip details: dates, group size, departure point, budget range, travel style and chosen activities.
• Notes you share, such as children's ages, health conditions or mobility needs.
• For confirmed trips: the names and ages of everyone joining, an emergency contact, and ID details when local visitor registration requires them.
• Payment records for your trip.
• Photos taken during the trip, if you agree to receive or share them.

03How we use it

• To check availability and send your itinerary and quotation.
• To arrange your trip with local boat operators and guides.
• To register visitors where local rules require it.
• To keep you safe and contact someone in an emergency.
• To process payments and issue receipts.
• To ask for feedback after your trip, if you agree.
• To send you tour offers and travel ideas, only if you tick the box asking for them. Every message has an unsubscribe link.

04Who we share it with

• Local boat operators and guides: only what they need for your trip, such as names, group size, dates and special needs.
• Local government or tourism offices: when visitor registration is required.
• Service providers for email, messaging and payments, who use it only to help us run our tours.
• We never sell your personal data.

05How long we keep it

• Requests that don't become trips: up to 12 months.
• Trip and payment records: as long as Philippine tax and accounting rules require.
• Copies of IDs: deleted within 30 days after your trip, unless local rules require longer.
• Photos: until you ask us to remove them.

06Your rights

Under the Data Privacy Act you have the right to be informed, to access your data, to object, to have it corrected, to have it erased or blocked, to data portability, and to claim damages. Email [email protected] and we'll reply within 30 days. You can also complain to the National Privacy Commission (privacy.gov.ph).

07Changes to this policy

If we make an important change, we'll update this page and the date at the top, and tell guests with upcoming trips.